From 269 USDRoom/Night
S. Marco 1243 30124 Venezia (VE) Italy
Area: San Marco
Book online or call +39 041 8620400
"Can't imagine a 5-Star hotel not having note ..."
Overall Hotel rating
22 guests out of 24
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Can't imagine a 5-Star hotel not having note paper and a pen in the room, and no shoe horn, but that was the case during our stay. Breakfast staff totally unprepared for our "gluten-free" bread requests - but, the Waitress/Server in the hotel restaurant WAS totally PREPARED and CARING concerning our gluten-free requests. She was excellent. Front desk staff - all male when we were there - needs to learn to smile, and not sound like they're reciting the company policy when answering guest questions. Location was excellent.
We loved our couple of days in Venice, and staying at Luna Hotel Baglioni helped greatly to make the experience most memorable. The location, so near to Piazza San Marco yet still far from the hubub of the crowd, is remarkable, and returning after a day's outing was always a joy. Special note - our last-night dinner at the restaurant in the hotel was a highpoint of our entire 3-week excursion, and you will do well to enjoy the experience. We usually avoid in-hotel restaurants, but this jewel was a rare find. The service in the restaurant was the equal of any we have ever enjoyed anywhere, and the food and wine were equally good. Top marks. (So why the "Good" ratings for "Service Offered"? We found the concierge staff to be aloof, haughty, and at times bordering on dismissive and rude. All other staff were great!)
Overall - Top marks.
This is one of the best Hotels we have ever stayed in. Staff are fantastic, beautiful rooms, service you could not fault.
Breakfast Buffet below average both on quality and choice of food.
five star hotel--planning on returning --
The staff were superb. They easily lived up to all of our highest expectations. Our stay in the hotel was borderline magical.
My only suggestion for improvement would be: more electrical outlets in the room(s). I actually had to unplug the TV in order to have a single outlet from which to recharge all of our electronics. A very small gripe about an absolutely superb hotel.
The location by water bus or Taxi is outstanding. Indeed the water taxi used by us docked at the hotels own private canal docking station, hence no need to cart bags and walk with luggage. The hotel also fronts onto San Marco square and is within 10-15 slow walk from Rialto Bridge and surrounds.
I did find the staff at the front desk(concierge) to be very abrupt and not very helpful to all the questions we had, but then we found this at all the water bus stations as well(perhaps a general statement)
Discount rates are available on certain days, you can find these on their website. These were arond half price on the Sunday we were there. This is great value for money.
We did not eat in the hotel as the prices are high, but then Venice is expensive.
I can highly recommend this hotel primarily for its outstanding position and luxuary.
Probably one of the best locations you can think in Veniece, quality of the services, greetings and atmosthere is really luxury reflecting the magic north italian style, bar is highly advisable also.
Although I would not advise the restaurant, choice of the food is limited, fish is too saulty and did not test as a good quality piece, no advise on the special menue requirements (such alergic or fasting menue which was always in case in the luxury hotels in Austria or the UK for example and they promised personally to cook for me one!!!!) and the restaurant bill was rounded up for more than €20 by mistake (?!!!!!)
The management was superb. I have rarely had better experiences in a hotel. I will definitely return.
Firtst Class Hotel and Service
We throughly enjoyed our time in the Luna Hotel Baglioni
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